These anonymized case studies represent the types of engagements XeniaTek handles regularly. Client names and identifying details are protected — but the results are real.
A Minneapolis-based Fortune 500 insurance company needed two ServiceNow IRM specialists with hands-on module experience — and needed them placed within 10 business days to meet a project kickoff deadline.
XeniaTek leveraged its pre-screened IRM talent network and India delivery center to surface four qualified candidates within 72 hours. Each candidate was interviewed twice by XeniaTek before client presentation. Two were selected after a single client interview round.
Both IRM consultants were placed in 8 business days — 2 days ahead of the client's deadline. Both remained active on the engagement at the 12-month mark, contributing to on-time module delivery.
Result: 8-day placement (vs. 10-day deadline) | 100% retention at 12 months | Module delivered on schedule
A mid-market healthcare network was mid-project on an HRSD implementation when a capacity gap emerged — their primary consultant left unexpectedly. They needed a qualified HRSD specialist and an integration developer to avoid a schedule slip.
XeniaTek rapidly sourced an HRSD-certified consultant with healthcare industry experience and a ServiceNow integration specialist with REST/MID Server expertise. Both were presented within 5 days of the initial call. XeniaTek coordinated a parallel onboarding process to minimize ramp time.
The project absorbed the personnel transition with minimal disruption. The HRSD module went live on the original target date. The client subsequently retained both contractors for the ITSM phase that followed.
Result: 5-day sourcing turnaround | Project delivered on original timeline | Contractors extended into next phase
A national retail chain wanted to run a Now Assist (AI/Virtual Agent) proof-of-concept for their IT service desk. Three other staffing firms had been unable to find a qualified candidate with production-level Now Assist experience in under four weeks.
XeniaTek engaged its India delivery center, which maintains active relationships with AI-certified ServiceNow professionals across the global ecosystem. A candidate with direct Now Assist + Virtual Agent Designer experience was identified and vetted within 4 days.
The POC launched on schedule. The retailer's IT leadership credited the fast placement with unlocking executive approval for a full Now Assist rollout. The candidate was converted to a longer-term contract engagement.
Result: Sourced in 6 days (others failed in 4 weeks) | POC launched on schedule | Converted to extended engagement
Whether you need a single specialist or a full delivery team, XeniaTek moves fast and places right. Let's talk about your ServiceNow staffing needs.
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